Planning a custom project?
Create Ice.bag® products tailored to your brand, venue or event.
- Customization with your logo
- Multiple colors and printing techniques
- Support throughout your project
Help Center
Find answers to the most frequently asked questions about our Ice.bags®, your orders, delivery, and customization.
Help Center
Frequently asked questions
Insert your bottle into the Ice.bag® cooler, then add cold water and ice cubes.
In approximately 15 to 20 minutes, depending on the ambient temperature and the quantity of ice cubes, your bottle can go from around 20°C to 11°C.
Important: Do not place your Ice.bag® in the freezer, as extreme cold can weaken the material.
Yes. The Ice.bag® Classic models for one bottle can accommodate bottles from 0.5 to 1 liter, including champagne bottles.
Ice.bag® is designed for long-term reusability. With proper use, care, and storage, its lifespan can extend up to 10 years.
The product also comes with a one-year warranty for use in accordance with recommendations.
The material used to manufacture Ice.bag® stiffens at low temperatures. This property allows the product to remain stable when it contains water, ice, and a bottle.
At room temperature, the cooler regains its flexibility and can be easily folded for storage.
The product currently contains plastic making up approximately 43% of its composition. Some of this material is from recycled sources. The rest of the composition notably includes silica used in the manufacturing of the material.
For a completely custom creation, the minimum order quantity is 2,500 pieces.
For customization with your logo carried out in our Workshop in France, the minimum is generally between 240 and 300 pieces depending on the models.
To study your project, we notably need:
Contact our team with the files you have. We can check their quality and tell you the necessary format for your project.
The minimum order for standard products is one carton.
Yes, tiered pricing may apply for the same item:
The prices displayed on the website reflect these conditions.
Orders are generally prepared within 24 to 48 business hours.
Once your order has been prepared, delivery generally takes 2 to 7 business days, depending on your location in France or Europe.
For mainland France, excluding Corsica:
Yes. Ice.bag® currently ships to several European countries. Shipping costs are calculated based on the destination and the order amount.
As exact conditions may vary by country, please check the shipping costs indicated during your order or contact our team.
Yes. For deliveries to Switzerland or the United Kingdom, please contact our team directly so we can determine the appropriate arrangements for your order.
Yes. Professionals can order standard products directly on the website, starting from one carton.
For a custom project, contact our team or use our dedicated customization page.
If you wish to distribute Ice.bag®, contact our team to present your business and discuss the commercial conditions tailored to your project.
Try a different keyword or contact our team directly.
Are you a professional?
Create Ice.bag® products tailored to your brand, venue or event.
Discover our dedicated terms for professionals looking to offer Ice.bag® products to their customers.
Need help?
Our team is available to advise you on our products, your order, or your customization project.
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