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Find answers to the most frequently asked questions about our Ice.bags®, your orders, delivery, and customization.

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Frequently asked questions

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Product How to use an Ice.bag®?
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Insert your bottle into the Ice.bag® cooler, then add cold water and ice cubes.

In approximately 15 to 20 minutes, depending on the ambient temperature and the quantity of ice cubes, your bottle can go from around 20°C to 11°C.

Important: Do not place your Ice.bag® in the freezer, as extreme cold can weaken the material.

Product Can Ice.bag® Classic hold a bottle of champagne?
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Yes. The Ice.bag® Classic models for one bottle can accommodate bottles from 0.5 to 1 liter, including champagne bottles.

Product What is the lifespan of an Ice.bag®?
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Ice.bag® is designed for long-term reusability. With proper use, care, and storage, its lifespan can extend up to 10 years.

The product also comes with a one-year warranty for use in accordance with recommendations.

Product What are the properties of an Ice.bag®?
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The material used to manufacture Ice.bag® stiffens at low temperatures. This property allows the product to remain stable when it contains water, ice, and a bottle.

At room temperature, the cooler regains its flexibility and can be easily folded for storage.

Product What material is Ice.bag® made of?
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The product currently contains plastic making up approximately 43% of its composition. Some of this material is from recycled sources. The rest of the composition notably includes silica used in the manufacturing of the material.

Customization What is the minimum order for custom Ice.bags®?
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For a completely custom creation, the minimum order quantity is 2,500 pieces.

For customization with your logo carried out in our Workshop in France, the minimum is generally between 240 and 300 pieces depending on the models.

Customization What information do you need to provide to customize an Ice.bag®?
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To study your project, we notably need:

  • the desired model and quantity;
  • the number of colors to be printed;
  • Pantone references when necessary;
  • your logo in AI or vectorized PDF format.
Customization My logo is not in the correct format, what should I do?
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Contact our team with the files you have. We can check their quality and tell you the necessary format for your project.

Order What is the minimum order?
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The minimum order for standard products is one carton.

Order Do you offer quantity discounts?
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Yes, tiered pricing may apply for the same item:

  • 3% off for 3 cartons or more;
  • 5% off for 5 cartons or more;
  • 10% off for 10 cartons or more.

The prices displayed on the website reflect these conditions.

Order What are the order preparation times?
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Orders are generally prepared within 24 to 48 business hours.

Delivery What are the delivery times?
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Once your order has been prepared, delivery generally takes 2 to 7 business days, depending on your location in France or Europe.

Delivery What are the delivery conditions in mainland France?
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For mainland France, excluding Corsica:

  • below €150 excluding VAT: €15 excluding VAT flat fee;
  • from €150 excluding VAT: fees equivalent to 10% of the order total;
  • free shipping from €300 excluding VAT.
Delivery Do you deliver to European countries?
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Yes. Ice.bag® currently ships to several European countries. Shipping costs are calculated based on the destination and the order amount.

As exact conditions may vary by country, please check the shipping costs indicated during your order or contact our team.

Delivery Can I have items delivered to Switzerland or the United Kingdom?
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Yes. For deliveries to Switzerland or the United Kingdom, please contact our team directly so we can determine the appropriate arrangements for your order.

Professionals I am a professional, can I order directly online?
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Yes. Professionals can order standard products directly on the website, starting from one carton.

For a custom project, contact our team or use our dedicated customization page.

Retailers How do I qualify for reseller terms?
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If you wish to distribute Ice.bag®, contact our team to present your business and discuss the commercial conditions tailored to your project.

Are you a professional?

Specific requirements?

Bulk orders, customization or distribution: discover the support best suited to your business.
Professionals

Planning a custom project?

Create Ice.bag® products tailored to your brand, venue or event.

  • Customization with your logo
  • Multiple colors and printing techniques
  • Support throughout your project
Discover personalization
Retailers

Interested in distributing Ice.bag®?

Discover our dedicated terms for professionals looking to offer Ice.bag® products to their customers.

  • Dedicated commercial terms
  • Professional support
  • Access to our Ice.bag® range
Reseller Terms and Conditions

Need help?

Still haven't found your answer?

Our team is available to advise you on our products, your order, or your customization project.