Terms and Conditions of Sale

The website icebag.com is operated by GIMEX INTERNATIONAL, a simplified joint-stock company with a capital of €506,000, whose registered office is located at 2, voie la Cardon, 91126 Palaiseau Cedex – France.

RCS Évry B 381 004 381
SIRET: 381 004 381 00020
Intracommunity VAT: FR 75 381 004 381
APE Code: 4676Z

Hereinafter referred to as "the Company" or "the Seller".

These General Terms and Conditions of Sale, hereinafter referred to as the "GTCS", define the conditions under which GIMEX INTERNATIONAL markets the products offered on the icebag.com website to customers acting within the scope of their professional activity, hereinafter referred to as the "Customer".

The GTCS apply to any order placed on the Website, unless specific conditions are expressly agreed upon in writing between the Company and the Customer.

The validation of an order implies that the Customer acknowledges having read and accepted these GTCS without reservation.

The essential characteristics of each product are presented on its product sheet: name, dimensions, materials, colors, packaging and, where applicable, particular characteristics.

The photographs, illustrations, and graphic representations are intended to present the products. Minor differences in shade, rendering, or packaging may result from screens, manufacturing processes, or packaging evolution.

These differences do not constitute a defect as long as they do not affect the essential characteristics and the intended use of the product.

Products are offered while stocks last. In the event of unavailability found after the order, the Company will inform the Customer as soon as possible and offer them, depending on the situation, a refund, a modification, or any other solution agreed upon with them.

To place an order, the Customer may be required to create an account or provide the necessary information for the establishment and execution of their order.

The Customer undertakes to provide complete, accurate, and up-to-date information, particularly concerning their identity, company, and billing and delivery details.

The Customer is responsible for the confidentiality of their login credentials and must inform the Company as soon as possible in the event of loss, fraudulent use, or suspected unauthorized access to their account.

The Customer selects the desired products and quantities, then checks the contents of their cart before validating.

Unless otherwise indicated on a product sheet or by special agreement with the Company, professional products are ordered according to the packaging offered on the Website, particularly by full carton when indicated.

Before final validation of the order, the Customer can check the selected products, quantities, contact details provided, and the total amount of their order.

Order validation constitutes a firm purchase request. A confirmation is then sent to the Customer electronically.

The Company reserves the right to refuse or suspend an order, particularly in cases of incomplete information, product unavailability, payment incident, suspicion of fraud, or a prior dispute relating to the payment of an order.

Applicable prices are expressed in euros excluding taxes, unless otherwise indicated.

Applicable VAT and any additional charges are added in accordance with regulations and the information presented to the Customer during the ordering process.

The Company reserves the right to modify its prices at any time. A price modification does not affect orders already definitively confirmed, unless otherwise expressly agreed with the Customer.

Any discounts, rebates, or special pricing conditions are indicated on the Website, in a quote, in a commercial offer, or in the specific conditions agreed upon with the Customer.

Payment is made using the methods offered at the time of the order.

Unless specific payment terms are granted to the Customer in writing, payment is due according to the terms indicated when ordering or on the invoice.

No discount is granted for early payment, unless expressly agreed otherwise.

In case of late payment, penalties are automatically due, without prior notice being necessary. The applicable rate is set at 12% per year.

A fixed indemnity of €40 for recovery costs is also due in case of late payment. When the actual costs incurred are higher than this indemnity, additional compensation may be requested upon justification in accordance with the applicable provisions.

Products are delivered to the address indicated by the Customer when placing the order.

Delivery costs depend notably on the destination country, the order amount, the volume, and, where applicable, the commercial terms and conditions applicable to the Customer.

The applicable amount is indicated to the Customer before final validation of the order or communicated in the corresponding commercial offer.

The announced delivery times begin to run when the Company has all the information necessary for the preparation and shipment of the order.

Unless expressly agreed to in writing by the Company, the communicated delivery times are estimates.

Upon receipt, the Customer must check the apparent condition of the package, the number of packages and, as far as possible, the condition of the products.

In the event of loss or apparent damage attributable to transport, the Customer must formulate precise and reasoned reservations with the carrier and take the necessary steps within the applicable legal deadlines.

The Customer is also invited to send the Company as soon as possible any useful information allowing their claim to be processed: photographs, delivery note, order references and a precise description of the problem.

Any claim concerning a product alleged to be non-compliant or defective must be submitted to the Company as soon as possible after discovery.

The Customer must specify the order reference, the product concerned, the nature of the problem, and provide supporting documentation for analysis.

Unless otherwise required by mandatory legal provisions, all returns require the prior agreement of the Company and must be carried out according to the terms communicated by its sales department.

After examination, if the non-compliance or defect is acknowledged, the Company may, depending on the situation, replace, repair, issue a credit note for, or refund the product concerned.

As orders are concluded in a professional context, the Customer is not granted any general right of withdrawal, unless an imperative legal provision expressly states otherwise.

The Client is responsible for the choice of products ordered and their suitability for their professional needs.

The Company cannot be held responsible for damage resulting from use of the product that is not in accordance with its intended purpose, applicable recommendations, or normal conditions of use.

The Client ordering from a country other than France is responsible for checking any local rules regarding the import, marketing, or use of the products.

However, no provision of these GTC shall have the effect of excluding liability that cannot be legally limited or excluded.

Neither party may be held liable for a failure to perform its obligations when such failure results from an event of force majeure meeting the conditions set out in French law.

When the impediment is temporary, the performance of the obligation concerned is suspended for the duration of this impediment, unless the delay justifies the termination of the contract.

Personal data collected as part of orders and the business relationship is processed in accordance with Ice.bag®'s Privacy Policy.

The Customer is invited to consult this policy to find out, in particular, the purposes of the processing, its legal bases, the recipients, the retention periods and the rights they have.

The purchase of a product does not transfer any intellectual property rights to the Customer, particularly concerning the Ice.bag® brand, its logos, creations, photographs, visuals or other protected elements.

Any commercial use of these elements requires prior authorization unless expressly permitted by law or by an agreement concluded with the Company.

GIMEX INTERNATIONAL is registered under the unique identifier FR343229_01BTRX as a member of the relevant eco-organization.

If any provision of these GTC is found to be void, illegal or unenforceable, the other provisions shall remain applicable to the fullest extent permitted by law.

These General Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the parties are invited to first seek an amicable solution.

Failing an amicable agreement, the dispute will be brought before the competent courts in accordance with applicable legal rules.