Business Developer (M/F)
Internship - 3 to 4 months
Palaiseau (91)

Your mission: As part of the sales department, you will contribute to the development of major accounts in France and Europe .
Your main responsibilities will be: to identify, qualify and approach retail chains and B2B networks for the marketing of the iconic Ice.bag® cooler invented by our company 20 years ago, as well as our packaging solutions.

Desired profile:
• Student in business school or at the end of a Bachelor's degree (Bac+3 minimum).
• Comfortable with sales prospecting, autonomous and rigorous.
• Good level of French and professional English (TOEIC ≥ 750).

Your strengths:
• Sense of business development.
• Interest in the Retail sector.
• Market analysis capabilities.
• Strong interpersonal skills (written and oral).
• Proficiency in office software and CRM tools.

Interested? Send us your application by email: contact@gimex.fr

Structure a team. Streamline operations. Elevate the customer experience.

At Gimex, we believe that customer relations are not just about responding to requests: they must become a real lever for performance and trust.

In a context of growth and transformation of our organization, we are looking for a Customer Relations Manager capable of structuring,
leading, and developing our team to ensure a fluid, demanding, and lasting customer experience.

Our mission:

For over 35 years, Gimex has grown thanks to three strong pillars: the quality of its products, the competitiveness of its prices, and the reliability of its stock.

As a Customer Relations Manager, your role will be to manage and structure all aspects of customer relations.

You will be both:

• a team manager
• an operational conductor
• a process structurer

Your objective: to guarantee a fluid customer relationship while improving internal organization.

 Your responsibilities:

Manage and grow the team

• Supervise and support the customer service team
• Organize priorities and workload
• Develop employees' skills and autonomy
• Establish team rituals and a structured work environment

 Manage customer relations

• Oversee the processing of orders and customer requests
• Guarantee the quality of interactions and customer satisfaction
• Handle sensitive situations or disputes
• Ensure follow-up with strategic customers

Structure the organization

• Analyze current processes
• Identify areas for improvement
• Streamline interactions between: sales, logistics, production, customer service

Implement performance indicators

• Monitor processing times
• Measure customer satisfaction
• Track disputes and service performance
• Implement simple and effective management tools

The skills we are looking for

Soft skills:

Above all, we are looking for a personality capable of structuring and uniting. The essential qualities to succeed in this position:

• Organizational skills
• Natural leadership
• Ability to make decisions
• Relational intelligence
• High standards for work quality
• Ability to remain calm in complex situations

Skills / Expertise:

• Significant experience in managing a customer service or sales administration department
• Experience in a B2B environment
• Ability to structure and improve operational processes
• Good understanding of commercial and logistical issues
• Experience in managing performance indicators

Why join Gimex?

Joining Gimex means joining a company that is:

• Solid and recognized in its sector
• In a full phase of structuring and transformation
• Where initiatives and ideas are encouraged
• Where you can have a real impact on the organization

You will have the opportunity to contribute directly to the company's improvement and play a key role in its development.

Job benefits:

• A position of responsibility with real autonomy
• A central role in the organization
• An environment where decisions are made quickly
• A human-sized company with short communication channels

 Compensation: Attractive compensation based on profile and experience.

Interested? Apply here: https://join.com/companies/gimexfr/15875058?utm_medium=social_sharing&utm_source=copy_link

B2B Commercial Customer Manager (M/F)
Permanent contract based in Palaiseau (91)

About us:
A company specializing in packaging, we support our professional clients, including key accounts, in France and internationally with customized and innovative solutions. As part of our B2B development, we are recruiting a bilingual English Commercial Customer Manager.

Your mission:
Reporting to the Commercial Department, you will be the primary contact for a portfolio of professional clients (France & export).

Your main responsibilities:
• Manage and develop a B2B client portfolio
• Respond to quotation requests and prepare commercial offers
• Ensure order follow-up (logistics, invoicing, after-sales service)
• Negotiate commercial terms
• Identify development opportunities
• Participate in calls for tender
• Provide regular reporting via the CRM
• Process and follow up on customer complaints in coordination with the relevant departments (production, logistics, quality)
• Ensure dispute resolution with the aim of satisfaction and loyalty

Desired profile:
• Minimum Bac +2/3 education
• Minimum 2 years of experience in a B2B environment
• Fluent English essential (written and spoken)
• Excellent negotiation skills and sense of service
• Organization, autonomy, and rigor
• Ability to manage sensitive situations with diplomacy
• Proficiency in Excel and a CRM

Skills:
• Mastery of sales and negotiation techniques in a B2B environment
• Ability to analyze customer needs and propose adapted solutions
• Complete management of the sales cycle (quotes, orders, follow-up, after-sales service)
• Proficiency in using CRM and office tools (Excel)
• Priority management and deadline adherence
• Ability to monitor and track performance indicators (KPIs)
• Good understanding of logistics flows and supply chain challenges

Soft skills:
• Excellent interpersonal skills and customer service orientation
• Team spirit and cross-functional collaboration
• Proactivity and ability to make suggestions
• Rigor and organizational skills
• Adaptability in a dynamic environment
• Stress management and handling of sensitive situations
• Perseverance and results orientation
• Commitment and customer satisfaction focus

Interested? Apply here: https://join.com/companies/gimexfr/15949146?utm_medium=social_sharing&utm_source=copy_link